If you are not completely satisfied with your purchase simply return to us in its original condition within 7 working days. The garment must be returned with all original tags and packaging, and your original delivery note. Please mark on your delivery note if an exchange or refund is required. Once your return has been processed we will exchange the item and despatch free of charge or issue a full refund for the value of the item.We recommend customers use a recorded delivery service for returning goods, as they are responsible for them until they arrive back with us.Refunds and exchanges are not available on underwear or other intimate items due to hygiene, unless the item is faulty.
Our returns address is:
Returns 21 Holyrood Street Newport Isle of Wight PO30 5AZ
Faulty Goods/Incorrect item
All our goods are inspected personally before despatch. However if you receive a faulty or wrong item please email office@visualimpact.co.uk quoting your order number, name, product purchased reason for return and whether you require a refund or a replacement. We will then advise on how to proceed with your return.
The following delivery options are available for UK residents to select during checkout:
DELIVERY OPTION
METHOD
TIMESCALE*
COST
STANDARD
1st CLASS
2-4 WORKING DAYS
FREE
EXPRESS
SPECIAL DELIVERY
NEXT WORKING DAY
£6.00
*The above times are based on orders being placed before 1pm on regular working days (Monday - Friday excluding Bank Holidays)
All Standard and Express delivery types are sent via Royal Mail and require a signature upon delivery. If no one is available to take delivery of your order a calling card will be left and your goods can be collected from the Post Office detailed on the card. We send ALL UK orders via recorded methods of post to avoid discrepancies.
Europe and Rest of the World
Please see our main delivery page for info on postage outside the UK
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